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Author Topic: Equinox broken coil lugs  (Read 977 times)
rainyday
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« on: August 18, 2018, 07:16:05 AM »

I thought i would share this with you all,
I went out on tuesday night with the equinox for an hour, whilst out both lugs broke on the coil. I didnt do anything to cause this.  i thought the thumb screw had come loose but when i checked they had both broken!
As you can imagine i was gutted so when i came home i googled the problem and found various posts were people had had the same problem,
one had an email address posted by a minlab manager asking the poster to email him, so i did the same.
Credit to him and minlab he asked me to post the coil to there service centre which i did on wednesday and when i came home from work yesterday there was a new coil waiting for me.
D
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JBM
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« Reply #1 on: August 18, 2018, 09:12:29 AM »

Where is the Minelab service centre these days?Huh

I think they were in to much of a rush with their initial production trying to match their advertising as with the wobbly shafts.

Glad things worked out for you.

Happy Hunting,

Jerry.
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Val Beechey
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« Reply #2 on: August 18, 2018, 01:50:58 PM »

Thatís nice to hear.  It might be a good idea to post those contact details hear for some of us to make a note of  Wink
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rainyday
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« Reply #3 on: August 18, 2018, 02:22:30 PM »

Here are the contact details and reply I had from Charlie the Minelab chap,,

Charlie Mulholland <Charlie.Mulholland@minelab.com>
Date: 14 August 2018 at 11:36:29 BST
To: Dean
Subject: RE: Minelab Equinox Coil

Hide quoted text
Hi Dean,

 

Can you please send your coil to our UK ASC at the below address.

 

If the lugs are snapped off, they should also be included in the shipment.

 

It is also beneficial in assisting your warranty claim if you include a brief note explaining how the lugs snapped/cracked.

 

MSR

46 Windsor Avenue

Cheam

Surrey

SM3 9RX

Tel: 0208 2414789

 

Cheers;

Charlie
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Val Beechey
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« Reply #4 on: August 18, 2018, 05:05:16 PM »

Thanks for that Dean. You never know when !
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rainyday
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« Reply #5 on: August 18, 2018, 06:33:56 PM »

No Problem Val, let's hope it doesn't happen again. Saying that I'm not holding my breath. As we all know paying out are hard earned pennies we tend to look after are machines so it's not as if it was miss treated. Reading different threads on other forums it seams people are showing concerns about how things the walls of the lugs are.
D
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Val Beechey
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« Reply #6 on: August 18, 2018, 08:07:33 PM »

Yes Iíve seen some of the discussions. Main concern seems to be the stem. Quite a few have built their own replacements.
Strangely the ones with the concerns seem to be tall and had the stem fully extended. Not a problem for me. Being knee high to a grass-hopper I have literally got a double strength stem.
The lugs are a different story, not much you can do to protect them. I wonder if itíll become more of a problem in the cold weather, if theyíll be more brittle.
Time will tell.
Thanks for the info. Itís in my note book, just in case !
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Val Beechey
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« Reply #7 on: August 22, 2018, 01:46:00 PM »

Iíve just had a funny experience. No rude comments please  Roll Eyes

Just got Steve Coxís card out to give someone the tel.no. Guess what,,,itís the same number as the one given for the Official MSR in Surrey.

Go Figure !  Is Steve working for them again ?
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