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Author Topic: New Deus  (Read 8575 times)
wayno
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« on: March 23, 2012, 06:33:41 PM »
Hi all
just had delivery of my brand new Deus  all excited opened it up put it all together put it on charge Great.
When I switched the control box on It all lit up showing what I think is a small crack possibly a hair in it it does look black.
Here is a picture what do you think ? is it a crack or a hair inside the box ?
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* 2012-03-23 17.59.27.jpg (50.21 KB, 640x480 - viewed 454 times.)
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woodchrism
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« Reply #1 on: March 23, 2012, 06:36:41 PM »
defenetly a crack
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relichunting
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« Reply #2 on: March 23, 2012, 06:39:35 PM »
Looks like a crack,and for a new machine its not good enough.

Get in touch with Nigel, and tell him your sending the controller back (special delivery at there cost) and want the screen replaced
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nomad
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« Reply #3 on: March 23, 2012, 06:41:08 PM »
 Shocked Shocked Shocked.....what a bummer...
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Napoleon
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« Reply #4 on: March 23, 2012, 06:42:47 PM »
Hi Wayne, first a big welldone on the new machine mate , not sure if its a crack but just to be safe give them a call and explain sure they will sort it out asasp mate.  Wink .
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Metalmickey
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« Reply #5 on: March 23, 2012, 06:44:06 PM »
Defo a "Crack" ... see how it tappers off at the end. Will probably increase in length if you gently tap the screen !

* crack.jpg (15.01 KB, 500x568 - viewed 486 times.)
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wayno
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« Reply #6 on: March 23, 2012, 06:46:00 PM »
Quote from: Metalmickey on March 23, 2012, 06:44:06 PM
Defo a "Crack" ... see how it tappers off at the end. Will probably increase in length if you gently tap the screen !
I wont tap it was going to take it out tommorow I think I better leave it at home.
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Napoleon
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« Reply #7 on: March 23, 2012, 06:49:49 PM »
best to not touch it and defenet sent it back and make sure they cover all the cost mate , bloody hell can they check the machine before sent it to the customers .
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rjm
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« Reply #8 on: March 23, 2012, 06:55:37 PM »
It does look like a crack.

Give Regton a ring tomorrow and send photo if they need it.

I think it'll be a case of just sending the control unit back by recorded delivery and they will send you a new one which you should have Tuesday.

Keep us posted how you get on. I've always found Regton service superb.
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wayno
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« Reply #9 on: March 23, 2012, 07:04:38 PM »
Quote from: rjm on March 23, 2012, 06:55:37 PM
It does look like a crack.

Give Regton a ring tomorrow and send photo if they need it.

I think it'll be a case of just sending the control unit back by recorded delivery and they will send you a new one which you should have Tuesday.

Keep us posted how you get on. I've always found Regton service superb.
I have sent them a email and a picture wanted to use it tommorow but unsure now wether to take it
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« Reply #10 on: March 23, 2012, 07:13:07 PM »
 ::)personnaly i go with detecknicks but the end of the day as long they fix their mistake that is more important .
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wayno
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« Reply #11 on: March 23, 2012, 07:19:28 PM »
Quote from: Napoleon on March 23, 2012, 07:13:07 PM
::)personnaly i go with detecknicks but the end of the day as long they fix their mistake that is more important .
I will let you know how I get on
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relichunting
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« Reply #12 on: March 23, 2012, 07:29:49 PM »
Quote from: Napoleon on March 23, 2012, 07:13:07 PM
::)personnaly i go with detecknicks but the end of the day as long they fix their mistake that is more important .

Does not make any diffrence buying from detecknicks the warentee is covered by Regtons

I bought mine from detecknicks,and have always sent it back to regtons if i had any problems
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« Reply #13 on: March 23, 2012, 07:31:09 PM »
Bummer but it happens, thinking about it I've had to send a few machines back with problems from new.
Can't you just use the headphone controller??
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Napoleon
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« Reply #14 on: March 23, 2012, 07:32:42 PM »
yeah was thinking of that Wayno sure you can use the controller
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