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Title: Thank you Regtons Post by: handyman [Alan} on September 25, 2015, 05:00:39 PM The week before last i had raised an issue with Nigel, via the PM system, concerning the failure of my Deus coil to hold its charge.
I packaged up the coil on Monday of this week, sent it first class and the next day i had an email at 950am, saying the parcel had been received at 9.20am, and requesting a bit more detail on the type of problems i had been experiencing with the coil. A few more emails to outline the type of assessment of the problem that was to be undertaken, were exchanged. The next day, after confirming that the coil was not holding its charge, it was agreed via PM to look at the lithium battery. Within an hour i had confirmation that this indeed was the problem, it was going to be replaced and then the coil charged to ensure that the new battery was playing ball. 24 hours later at the end of Thursday, the new battery had been successfully tested, the coil was holding its charge as expected [up to 14 hours, rather than the 8 i was experiencing!]. The unit re-sealed and left overnight to set hard. Today Friday i settled the small bill and received confirmation that the coil was on its way back to me. I'd like to say that this customer service was top notch. Craig kept me very well informed all through the process. I have nothing but the highest of praise for the service received. So thank you Nigel and the Regtons team. I am well pleased with the result. Lets hope it arrives safely! Cheers Title: Re: Thank you Regtons Post by: marknewbury1 on September 25, 2015, 05:18:17 PM yes excellent service ;)
Title: Re: Thank you Regtons Post by: dingdong on September 26, 2015, 05:40:53 PM Yes,I agree with you,100%
And I have had equally great service regarding CRAWFORDS MD,in the way Craig sorted out a few things regarding my Nokta FORS CoRe. It's just great to know that we are not dismissed once they have had their/our money Well done to them all👍👏👏👏👏👏👏 Title: Re: Thank you Regtons Post by: handyman [Alan} on September 28, 2015, 04:05:40 PM just an update to say that this morning i had a text message to say that the returned coil would arrive between 11.36 and 12.36 today. the delivery driver duly arrived 11.34! ;D
great service from start to finish thanks Regtons |