Cant see image when trying to send a private message

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Cazlewis:
Hi
I am trying to reply to a private message about my lost ring but am having problems - ie failing complelety!

When the site asks me to enter the code shown above in the image, there is no image - just a small square.

 I then "listen to the letters" but when I enter them they are never correct - I think it is probably because they are a mixture of upper and lower case and I don't know which is which.

Help please

Val Beechey:
P.M. sent Carol.

Val

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